My chatbot promised a refund policy that does not exist and now we owe the customer.
Courts increasingly hold companies to what their AI assistant says, and nobody is checking the bot against the real policy.
Category: LegalTech & Compliance · Trend: LLM · Opportunity score: 9.0 / 10
What is the “My chatbot promised a refund policy that does not exist and now we owe the customer.” problem in 2026?
Courts increasingly hold companies to what their AI assistant says, and nobody is checking the bot against the real policy.
Who has this problem?
Support and legal leads at any company running a customer-facing LLM.
Recorded source context
Dataset source note: The assistant invented a policy, the tribunal said the company owns what the bot says, and we paid.
This note may summarize the referenced material rather than quote it verbatim. Source label: Chatbot-liability rulings and reporting, 2026. (primary source).
Existing players in this space
- Guardrails / NeMo: Block unsafe text, not policy contradiction.
- Prompt instructions: Ignored under pressure, no proof trail.
- Human review: Cannot scale to every live conversation.
What existing players are missing
A real-time claims-check that verifies every promise a support bot makes against the company's actual policy set and logs a defensible record before the message sends.
How Real Problem AI scores this opportunity
Aggregate score: 9.0 / 10. Four-axis rubric:
- Problem severity: 9 / 10
- AI feasibility today: 8 / 10
- Market signal: 8 / 10
- Competition gap: 8 / 10
How to build a solution: stack hints
- Policy knowledge base + retrieval
- Claim-extraction + contradiction check
- Pre-send gate
- Immutable audit log