Marketing, Sales & CRM LLM

Why do AI visibility tools track generic prompts instead of the questions my buyers actually ask ChatGPT?

AEO and GEO trackers score your brand against category prompts the tool made up, so the visibility number moves on questions no real buyer types, while the niche questions that decide the deal go unmeasured.

Who has it: B2B and niche DTC marketers, SEO and AEO agencies, and founders trying to find out why their brand is missing from ChatGPT, Gemini and Perplexity answers.

“They give you generic ones for your category. Nobody in my industry actually types those.”

Quoted word for word from the public post linked below. Nobody submitted it to Real Problem AI.

r/aeo thread on AEO tools giving generic prompts, 14 September 2026, 17 comments; r/AI_Agents thread asking for the best tool to track brand mentions in AI search, 7 September 2026, 18 comments.

Scoring breakdown

8.3/ 10

Problem Severity8

Feasibility today9

Market Signal8

Competition Gap8

Existing players

Profound, Peec AI and OtterlyAI · Track how often a brand is named across AI assistants, but the prompt set is largely chosen or generated for the category, so the score depends on how good that list is.
AnswerThePublic and SparkToro · Surface real questions and audience research, but they are built for content planning, not for tracking what AI answers say about you over time.
Bing Webmaster Tools AI performance data · Shows some of the queries that led to citations of your site, but only for Bing surfaces and only for pages that already get cited.

What they are missing

A prompt set built from the buyer's own words: mine support tickets, sales call notes, Search Console long-tail queries and community threads, cluster them into the questions that actually precede a purchase, then freeze that set so the weekly visibility trend measures change in the answers rather than change in the prompts.

Founders working in this area (not affiliated with Real Problem AI)

James Cadwallader, Co-founder and CEO, Profound
Chris Andrew, Co-founder and CEO, Scrunch
Peec AI (source)
OtterlyAI (source)

Stack hint

01Search Console and Bing Webmaster APIs

02Support desk and call transcript ingestion

03Question clustering with embeddings

04Scheduled runs against ChatGPT, Gemini and Perplexity

05Frozen prompt sets with versioning

#OCT11 · Canonical URL: https://www.realproblem.ai/idea/why-do-ai-visibility-tools-track-generic-prompts-instead-of-what-my-buyers-ask-chatgpt